Public offer

1. General provisions

This public offer (the «Contract») sets out the terms on which travel services are provided and is concluded between the Agency and the Client.

The Agency's name, registered location, business hours and licence details are set out in the «Company details and licence» section on the contacts page and at the end of this document.

The Contract is deemed concluded once the Client performs any of the following: submits a request through the site with the consent box ticked, signs a booking application, or makes a prepayment.

The Agency may amend the terms of the Contract. A new version takes effect upon publication on the site and does not apply to requests already paid for.

2. Subject of the contract

The Agency undertakes to provide the Client with travel services, the contents of which are defined by the description of the specific tour or by written confirmation of the request, and the Client undertakes to pay for them.

The contents of the service are stated as two separate lists: what is included in the price and what is paid separately. Both lists are sent to the Client before payment.

Services not named in the inclusion list are not covered by the price and are paid by the Client independently.

3. Booking procedure

The Client submits a request stating the destination, dates, number of travellers and contact details.

The Agency confirms seat availability and sends the trip terms: service contents, price, payment deadlines and the refund procedure.

The seat is held for the Client from the moment the prepayment is received. Availability is not guaranteed before that moment.

4. Price and payment procedure

The price of the services is stated in the national currency of the Republic of Uzbekistan — soum.

The price does not depend on the payment method chosen by the Client. Setting different prices depending on the payment method is not permitted.

The prepayment amount, the final settlement deadline and the available payment methods are set out in the «Payment and booking» section of the Agency site and form an integral part of this Contract.

Where acquiring is enabled, card payment is processed by a payment provider; a fiscal receipt with a QR code is issued for the payment.

5. Rights and obligations of the parties

The Agency undertakes to: provide the services in the scope agreed with the Client; give timely notice of changes affecting the trip; provide information on entry rules and on visa and medical formalities of the destination country.

The Agency is entitled to: substitute an equivalent service where the agreed service cannot be provided for reasons beyond the Agency's control, having agreed the substitution with the Client in advance; refuse to provide services if the Client breaches the payment terms.

The Client undertakes to: provide accurate information and the documents required to deliver the services; pay for the services within the agreed deadlines; comply with the law of the destination country and with the carrier's rules; arrive at the meeting point on time.

The Client is entitled to: receive complete information about the contents and terms of the service before payment; withdraw from the Contract on the terms of section 7 of this Contract.

6. Amendment and termination of the contract

Either party may request amendment or termination of the Contract upon a material change in the circumstances the parties relied on when concluding it.

Material changes include, in particular: a change in the dates of the trip, an unforeseen increase in transport tariffs, and failure to reach the minimum group size.

The Agency notifies the Client of a price change or of a departure cancelled for insufficient group size no later than 20 days before the trip begins. In that case the Client is entitled to withdraw from the Contract and receive a full refund of the amounts paid.

Notice is sent to the contact details provided by the Client.

7. Cancellation and refunds

The Client may cancel the trip by sending a written request to the Agency.

The amount retained depends on the number of days remaining before the trip begins and is set out in the «Payment and booking» section of the Agency site.

Costs actually incurred by the Agency and supported by documents (consular fees, non-refundable carrier fares, accommodation bookings) are retained regardless of when the cancellation is made.

Refunds are made using the same method as the original payment, within the period stated in the «Payment and booking» section.

8. Liability of the parties

The parties bear liability in accordance with the law of the Republic of Uzbekistan.

The Agency is not liable for decisions of consular authorities or of border and customs control bodies, for flights cancelled or delayed by the carrier, or for the consequences of inaccurate information supplied by the Client.

The Agency is not liable for the loss of the Client's personal belongings or documents.

The parties are released from liability in circumstances of force majeure.

9. Visa and medical formalities

Entry requirements, passport validity, visa and medical document requirements are set by the destination country and may be changed without prior notice.

The Agency informs the Client of the requirements known to it at the time the request is made. The Client should verify that the information is still current on the date of travel.

The decision to grant a visa is made by the consular authority. A visa refusal does not constitute a failure by the Agency to perform its obligations.

Medical insurance covering the full duration of the trip is recommended. Insurance coverage requirements for particular countries should be confirmed with a manager.

10. Customs rules

The Client must comply with the customs rules of the Republic of Uzbekistan and of the destination country, including limits on the import and export of currency, goods and medicines.

The Client bears sole liability for any breach of customs rules.

Information on the applicable limits is provided by the Agency on request and does not replace official information from the customs authorities.

11. Action in an emergency

In an emergency abroad the Client should contact the nearest diplomatic mission or consular office of the Republic of Uzbekistan and also notify the Agency using the contact numbers provided.

The list of diplomatic missions and consular offices of the Republic of Uzbekistan is published by the Ministry of Foreign Affairs on its official site mfa.uz.

The Agency sends the contact details of the mission in the destination country to the Client together with the final trip documents.

12. Personal data

The Client's personal data is processed on the terms set out in the Personal Data Processing Policy published on the Agency site.

By submitting a request the Client confirms consent to the processing of their personal data and of the personal data of the persons whose details they provide, confirming that they are authorised to do so.

13. Dispute resolution

Claims are submitted by the Client in writing within 20 days of the end of the trip and are considered by the Agency within 10 days of receipt.

The parties will take steps to resolve any disagreement through negotiation.

If no agreement is reached, the dispute is to be heard by the court at the Agency's location in accordance with the law of the Republic of Uzbekistan.

14. Agency details