Booking procedure
A booking is made once the date, group size and price have been agreed. The manager sends the trip terms, you confirm your acceptance and make the prepayment. The seat is held for you from the moment the prepayment is received.
Zareen Travel
Payment and booking
This section sets out the booking, payment and refund terms. They are the same for every client and do not depend on the payment method.
Payment terms
The prepayment amount and the final settlement deadline are stated below. Prices are quoted in soum. Different prices depending on the payment method are not applied — this is directly prohibited by article 5 of the Law on the Protection of Consumer Rights.
Acquiring and online payment
Acquiring means accepting payments by bank card. Where online payment is enabled, the payment is processed by a payment provider over a secure connection; card details are entered on the provider side and are not passed to the agency. Every online payment is accompanied by a fiscal receipt with a QR code. The current status is stated below.
Refunds
If you cancel, the amount retained depends on how many days before departure the request is received. The scale is given below. Refunds are made using the same method as the original payment.
Price changes and cancelled departures
The agency gives notice of a price change or of a departure cancelled for insufficient group size no later than 20 days before the trip begins — the deadline is set by article 29 of the Law on Tourism. In that case you are entitled to withdraw from the contract and receive a full refund of the amounts paid.
Payment methods
- Cash at the office
- Bank transfer by invoice
Online payment is not enabled on this site yet. Payment is accepted using the methods listed above.
Payment terms
- Prepayment
- 50%
- Final settlement
- on the departure day
- Refund period
- up to 7 days from receipt of the request
Retention on cancellation
| cancelled more than 7 days before departure | 0% |
|---|---|
| cancelled less than 7 days before departure | 50% |
Still have questions?
Write to us — we reply during business hours and send the terms for the destination you choose.